Customer Feedback - Banks Lyon

I’m more than happy and it was well worth the wait. Thanks also to your boss for the insurance valuation and I REALLY appreciate the thoughtful note you slipped into the package. Very kind of you.

I look forward to doing business with Banks Lyon again in the future and will tell my friends about you.
Lastly. Good luck with your artworks. I think they are lovely.

Hi Aziza

Thanks for the outstanding way you dealt with the purchase of my Tag Carrera CV2014 and providing an excellent aftercare service I am truly satisfied with my watch. I have no hesitation recommending Banks Lyon to others and I'm sure, no one else will provide a better price.

Many many thanks ;-)

Future Buyers! you will not find better prices anywhere else or customer service! Trust me, I looked for ages! Save your time and just contact Aziza and buy it from Banks Lyon.

Regards

B.

Charlotte

Many thanks for your assistance with the purchase of my watch. It arrived safely and I was most impressed with your speed and efficiency and will certainly recommend you to any military personnel who are looking to purchase quality jewellery or a watch.

Once again, many thanks for making my experience a real pleasure.

regards

Pete Stoddart

I recently bought a Chopard Happy Diamonds Pendant from you (Aziza) which was given as a birthday present yesterday which was truly appreciated....it is beautiful so thanks for helping me out.

R.Whitehouse

Hi Aziza,

I would like to thank you for your excellent service and providing me

with a very good price for the two watches that I did buy from your store, you have been wonderful woman. I’m planning to buy another two watches from Banks Lyon and definitely through you Aziza and I’m sure I’ll have a good service without doubt I hope to see you in future.

Best Regards

Emad

Hi Charlotte,

Received the watch earlier this week and am absolutely thrilled with it. This is the second time now I’ve bought from you folks and I’m sure this will not be the last.

Thanks so much for your advice and top class customer service.

All the best,

Chris.

HI Aziza

I picked up the watch on Friday and it’s great. Thank you for the help and assistance you have provided whilst I made my mind up over which watch to go for. You have been a great help and the gifts are lovely. I will definitely come back again when I buy anything else watch or pen like.

Regards

Daniel

Hello Azzia,

I shopped around to try and get the best discount, but due to the friendly nature of both Azzia and Rodney i decided to call them back once i had done all of my research. I found them both to be exceptionally helpful.

I really could not fault the experience at all and i would not hesitate to recommend the shop, in fact i have passed your details on to a friend who has a special birthday coming up!

I would just like to add that i dealt with both Rodney and Azzia.

Azzia dealt with the final sale.

I found her to be really knowledgeable about the product and when it arrived she had added a little personal message in relation to one of my children, something i had mentioned to her on the phone. I thought this was a really lovely touch and made me feel very valued.

Sarah Harding

My Breitling arrived yesterday.

Thank you very much for the service you provided which was first class.

Kind regards

Horace Watson.

Hi Charlotte, just thought i would drop you a line to thank you for the efficient service you provided on my wifes watch ,she loves it.

many thanks Martin

Future Customers,

If you are about to buy a high class watch and worried about dealing with companies on the Internet, then you have arrived at the correct place. This company are as competative as you will find anywhere and even on the off chance you happen to find another that supplies a fraction cheaper, dont bother. I found the service given by Charlotte and the team more than makes up for the few pounds you MAY have to find. They sourced my watch really quickly, actually knew something about the item and quoted me both a great price and an accurate hastle free delivery time. They did not quibble about the few requests I had to make things even more hastle free, tracking was supplied without asking and the watch delivered to the hour. You really cant ask for more.

Peter.

Hi Charlotte,

Just wanted to say a big thank you – my gorgeous watch turned up Saturday morning and has not left my wrist since (don’t think my other watch is very happy with me!).

A huge personal thank you to you Charlotte, it has made parting with so much money an absolute pleasure and I really appreciate your help and patience!

Thanks again

All best

Andrew

Hi Charlotte,

WOW!!

What a watch and so much better looking now it's on my wrist!

Thank you for all your help, advice and in making the purchase of the watch such a pleasurable experience.

I'm sure I will be using Banks Lyon again in the future.

Thank you,

Dave Ormson

Hi Charlotte,

The watch arrived today as discussed. Thanks for everything and also the lovely little note you put in with the watch.

Please mention to your boss that he/she is very lucky to have staff like you as first point of contact on the telephone and then dealing so professionally and pleasantly with an order. I employ many staff myself and know how difficult it is to find such people these days. You are indeed an asset to the business.

All the best,

Chris Butler

Good morning Charlotte

Just to let you know that the watch arrived safely yesterday morning and I was able to give it to Sharon last evening.

She was absolutely delighted and I am very appreciative of the outstanding service you have provided every step of the way.

With best wishes

Paul

Hi Charlotte

I just wanted to drop you a quick email to thank you for your kind and friendly service on Thursday when I came in to finally buy my Longines watch.

I have had several complements on it already, but i am not surprised as it is beautiful.

Anyway thanks again for your service and I will be recommending Banks-Lyon Jewellers and in particular, yourself to anyone who asks where I bought it from.

Many thanks and best wishes,

Stephanie Howard

The watch arrived today and to say I was thrilled is a complete understatement.

The service I have received, has been courteous, speedy and overall excellent. I would have no hesitation in recommending your Company to any one who is looking for a “Great Deal”.

Thank you.

Brian Jameson

Charlotte

All received (but not yet opened). Many thanks to you and your colleagues for your kind assistance and hard work. I am extremely grateful. If I can ever be persuaded to put aside my 35yr old Tudor Oyster, I will know where to come to find a replacement.

In the meantime, best wishes

James M.

Charlotte

Just a quick note to say thank you for your kind assistance in sourcing the Omega. It has arrived safe and sound and I am delighted with it.

I was delighted to deal with you and Banks Lyon.

It's ironic that the internet allows me to purchase with confidence from Lancashire to Canberra at a better price than I could get in Sydney. Being born and bred in the same county (Burnley) perhaps that was a sign!

Regards

Richard

Hi Charlotte,

Just thought i would drop you a line to thank you for the efficient service you provided on my wifes watch, she loves it.

Many thanks,

Martin

Hi Aziza

Regards

Daniel

Hello Aziza,

I was looking for two watches online when I came across Delicious Watches. I telephoned them and they indicated that they were official dealers. So I asked them about the two watches I was after and they said they could supply them. The discount they offered was considerable. I questioned this and was informed that it was because they bought in bulk and because they did not have any overheads as "authorised main dealers" they could pass these discounts on.

I decided to pay by credit card, they preferred debit cards. But throwing caution to the wind. I decided to pay by credit card.. The order was placed on November 12th 2009. Was promised that the watches would be delivered by December 14th 2009; well in time for Christmas.

But by the 3rd week of December 2009. I was concerned that I had not received the two watches or any communication. I tried contacting them, eventually I spoke to a customer services person and he promised me that they would be delivered within the next 7 days. This went on and on. Eventually with the help of my credit card company I managed to recover what I had paid by credit card.

Then I came across this wonderful company Banks Lyon and it was a wonderful dealing with you. Service is second to none and the delivery of the watches was less than 24 hours. It was like opening Christmas presents all over again.Efficient and courteous spring to mind.

Mike Patel

Dear Aziza,

Apart from giving the cheapest price in the market, you also offered the fastest delievery time. The manner in which your organisation handled the whole transaction was inpressive and with ulmost profession.

Regards,

Dayo

Just bought a Breitling Colt from Banks Lyon via the fantasically helpful Phillip. The watch was delivered from Breitling to Banks Lyon to me in less than 48hrs from ordering, despite requesting a custom strap and specific dial! Beautiful watch, great service, good price, happy customer :-)

Shane

Hi Phil

I recently purchased a charm for my girlfriend. The service I recieved was excellent and the little hand written note inside thanking me for my purchase was a very nice touch.

Keep it up.

Tony

Good Day Phil,

Thank you again for the pendant. You've made me a hero.

Best

JDD

Phil,

Just to let you know that the watch arrived on time today. I really appreciate the touch of having wound it up and the time and date correctly set so that it was ready to wear out of the box. This watch is certainly is the "dog's rocket"

Kind Regards

Christopher G

Hi Charlotte,

Just recieved a very prompt order from yourselves and wanted to say thank you for the efficient service and quality of the gift. I will be recommending you to further friends. Thanks Again, Dean

Dear Phil,

I just got my watch, I am over the moon with it! Thanks for your assistance in helping me with the purchase, it was a real pleasure doing business with you. Once again thanks very much and I wish you and all the staff at Bankslyon a very merry Christmas and a great new year! Yours sincerely, John H

Hi Phil,

The watch has now arrived to me in Sweden. Everything is in order and I'm very satisfied with it. It has a really nice feeling. Thank you once again for doing everything you could for me.

Yours Sincerely

Anders

Exceptionally high level of service. Charming, helpful and friendly staff. Extremely competitive prices.

I look forward to buying from them again.

R Wood

Good Afternoon Phil,

Just a quick note to let you know that the watch arrived safely on Saturday morning.

Also to say a big thank you for all your help, you were professional throughout our dealings, never pushy just knowledgeable. You made a tricky decision very easy.

Thanks again, oh I should also mention that the watch looks great too !

Regards

Paul

Hi there again Phil,

Further to your phone call on Wednesday, I know you said that the shop was letting you out for the day for ‘good behaviour ’ (ha-ha) but I just wanted to say many thanks for the excellent and prompt service you’ve shown me (as a Sales Manager I do notice and appreciate these things when I am a customer!)

I know that I did not come in to purchase the most expensive watch in Banks Lyons collection, but (am happy to) feel that I was looked after in the same way as if I had. For that alone, I thank you.

All the very best.

Paul

Hi Phil,

I have just received the watch. Looks great :)

A nice little detail, that you actual set the time to my time zone!

Thanks for the deal! Sure I will come back next time I need a watch. And will for sure recommend you to people I know.

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