Our team is happy to answer any question you may have regarding the product, our finance options, or any general query.

All orders delivered to the UK mainland qualify for free delivery and are dispatched via Royal Mail Registered & Insured Post.

For items purchased in store: If you change your mind about your purchase, or have purchased an unwanted gift, please return the unused goods to us with the original box and paperwork and receipt within 7 days, and we will offer you an exchange or a credit note.

For items purchased online, by email, through a catalogue, over the telephone or by post: If you change your mind about your purchase, or have purchased an unwanted gift, please return the unused goods to us with the original box and paperwork and receipt within 7 days and we will offer you a choice of an exchange, credit note or a refund.

For a full list of our policies, please visit our Policy page.

At Banks Lyon we want to make it easier for you to be able to upgrade your watch or piece of fine jewellery. This is why we offer a fantastic part exchange service in which you can use your current watch or jewellery against the price of something brand new. View our Part Exchange page for more details.

Banks Lyon Jewellers are working with Affinity Brokers Ltd to offer watch and jewellery insurance at competitive rates.

For genuine peace of mind when it comes to protecting your watch or piece of jewellery, take advantage of the insurance option in the check out process or speak to your personal shopper today.