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Changes to Business & COVID-19 FAQ

BanksLyon.co.uk is open for business as usual for all your online shopping needs.

 

Is Banks Lyon still open? / How can I contact Banks Lyon?

Our showrooms have been closed since 5pm Saturday 21st of March.  Our webstore remains open for business with temporary measures in place.

Given the recent government announcements and efforts to help slow the COVID-19 outbreak, we have now temporarily closed our Lancaster & Kendal Showrooms. Bankslyon.co.uk is open as usual for all your online shopping needs, and we continue to offer next-day* delivery services to help you maintain social distancing.

You can contact us by whatsapp, email or via online chat.

Phone numbers:

Lancaster store / General Enquiries: 01524 381020 (Temporarily Closed)

Kendal Store: 01539 730 300 (Temporarily Closed)

Whatsapp: 07395 875 175

Email:

General & product enquiries, sales & aftersales: personalshopper@bankslyon.co.uk

Repairs and servicing: service@bankslyon.co.uk


Will my order / delivery be effected?

Currently, all orders for Items in stock will be fulfilled as usual.

We use the Royal Mail tracked and insured delivery service on all items. Please note that Royal Mail are not currently guaranteeing usual delivery times and some orders may arrive later than usually expected.

We cannnot currently guarantee orders placed before 12pm Monday to Friday with Royal Mail Next Day Delivery we be dispatched the same day and delivered the next working day*.

We will attmept to process and dispatch all orders the next working day, however please be aware that during this time the processing time may be extended.

If your item is a special order and we are waiting for it to arrive from the manufacturer, there may be a lengthy delay. Some of our suppliers are operating on reduced staff with restricted logistics. We endeavour to keep all customers informed where effected.

 

I can’t collect my store order/ repair

If you currently have any repairs or orders with us that were ready for collection we are more than happy to arrange delivery. Please contact us via personalshopper@bankslyon.co.uk to discuss options.

 

I have instructed Banks Lyon to send my item away for servicing/repair, when will I get it back?

We have endeavoured to keep all customers informed where effected. For further enquries please contact us via personalshopper@bankslyon.co.uk

In the event of a lockdown or brand closure while your item is away, your items will remain safely with them until usual service is resumed.

 

What are Banks Lyon doing to help prevent the spread of COVID-19?

While there are currently no confirmed COVID-19 cases immediately local to us, we are working under the assumption that there is.

Your safety and the safety of our team is of paramount importance to all of us here at Banks Lyon Jewellers.  Our sales colleagues are working from home and team members dispatching orders are working with strict social distancing and isolation practises.

As ever, we strive to offer you the best customer service, and you can rest assured that our hygiene processes have been increased in line with the guidance from the government and health authorities.