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When shopping online in the UK, consumers are granted enhanced rights under UK law, ensuring greater protection than when purchasing in a high street store. These rights are governed by regulations established in 2000 and amended in 2005, specifically designed to safeguard online transactions.
Key Consumer Rights When Shopping Online in the UK:
1. Right to Information: Retailers must provide clear and comprehensive information about the goods or services being offered before the purchase is made. This includes details such as the price (inclusive of all taxes), delivery charges, and the identity of the retailer.
2. Right to Cancel: Under the Consumer Contracts Regulations, you have the right to cancel most online purchases within 14 days of receiving the goods without needing to provide a reason. This "cooling-off" period gives you the chance to change your mind and receive a full refund, including standard delivery costs.
3. Refunds and Returns: If the goods you receive are faulty, not as described, or do not fit for purpose, you are entitled to a full refund or replacement. The retailer must bear the cost of returning faulty or misrepresented items.
4. Delivery of Goods: Retailers are obliged to deliver goods within the time frame agreed upon at the time of purchase. If no time frame is provided, delivery must occur within 30 days. If the retailer fails to deliver within this period, you are entitled to a refund.
5. Section 75 of the Consumer Credit Act: When using a credit card to purchase goods or services online costing between £100 and £30,000, you are protected by Section 75 of the Consumer Credit Act. This law makes the credit card company jointly liable if the goods are faulty, not delivered, or misrepresented.
6. Safe and Secure Shopping: UK retailers are required to take steps to ensure that their websites are safe and secure for consumers. This includes protecting your personal and payment information against fraud and unauthorised access.
By being aware of these rights, you can shop online with greater confidence, knowing that UK law provides robust protection against common issues like non-delivery, faulty goods, or misleading information.
Banks Lyon are proud members of the National Association of Jewellers (formerly the British Jewellers' Association). This means we follow a strict code of practice, ensuring we always uphold the highest standards of integrity, honesty, and business ethics.
bankslyon.co.uk is compliant to the latest PCI DSS v4.0 (Payment Card Industry Data Security Standards), demonstrating our commitment to maintaining the highest level of security for payment processing. Our systems undergo rigorous annual assessments to ensure that all payment information is securely stored and protected.
Banks Lyon are authorised and regulated by the FCA to provide regulated services including credit facilities, FCA is part of the Bank of England Prudential Regulation Authority.
Banks Lyon are registered with the ICO (Information Commissioner's Office) previously the Office of Fair Trading. This ensures Personal data provided by you shall be processed fairly and lawfully.
Our website and payment pages are secured using industry-leading 256-bit encryption. This ensures that all data you view or enter on our site remains private and cannot be accessed by any unauthorised third party. To verify this, look for the padlock symbol in your browser's address bar, or ensure that the URL starts with "https"—both indicators that your connection is encrypted and your information is secure.
We only see a portion of your credit or debit card number and expiry date—full details are securely stored by our payment gateway, Stripe, and not with us. These details are only accessible to the issuing merchant bank and your card's issuing bank. To further protect your information, we do not accept telephone payments, eliminating the need to handle sensitive details and reducing the risk of data being mishandled or lost.
