All orders delivered to the UK mainland qualify for free delivery and are dispatched via Royal Mail Registered & Insured Post.

For items purchased online, by email, through a catalogue, over the telephone or by post: If you change your mind about your purchase, or have purchased an unwanted gift, please return the unused goods to us with the original box and paperwork and receipt within 14 days and we will offer you a choice of an exchange, credit note or a refund.

For a full list of our policies, please visit our Policy page.

At Banks Lyon we want to make it easier for you to be able to upgrade your watch or piece of fine jewellery. This is why we offer a fantastic part exchange service in which you can use your current watch or jewellery against the price of something brand new. View our Part Exchange page for more details.